NURS 6050 Healthcare Program/Policy Evaluation Analysis Template

NURS 6050Healthcare Program/Policy Evaluation Analysis Template

NURS 6050 Healthcare Program/Policy Evaluation Analysis Template

Use this document to complete the Module 5 Assessment Assessing a Healthcare Program/Policy Evaluation

NURS 6050Healthcare Program/Policy Evaluation Analysis Template

Healthcare Program/Policy Evaluation  Diabetes call center self-management support program
Description The program aims to offer diabetes self-management support system through a 24/7 call center support. The call center will focus on providing personalized diabetes care support to home-based diabetes patients who want medical help. The program evaluation process is an ongoing one, so that the users and purchasers of the program can routinely receive information to allow them to evaluate the program’s performance and operation especially whether it accords benefits to the diabetic patients. As such, the support process measures highlighted herein will examine the extent to which the call-center staff perform the tasks to which they are assigned i.e. how well they are offering support to diabetic patients who make calls for enquiries, medication and nutrition guidelines.  NURS 6050 Healthcare Program/Policy Evaluation Analysis Template
How was the success of the program or policy measured? Because it is a call-center program, the success measures will majorly focus on ‘reach’. Therefore, the program will be considered successful based on: at least 70 percent of the enrolled population receive self-management support services, number of education sessions provided per patient by telephone or in person, duration of telephone calls, frequency of telephone calls, and the support content delivered through the telephone calls. The program will also be considered successful if the average number of people who could not be reached are low. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template
How many people were reached by the program or policy selected? How much of an impact was realized with the program or policy selected? An evaluation of the diabetes telecare program revealed that 600 out of 650 eligible enrollees received at least two nurse calls. This translated to an average of 11.2 calls made per patient with calls lasting for an average duration of 7 minutes. Furthermore, the number of educational postings mailed reached an average of 6 emails per patient par day. This was alongside an average of 3 calls made per high severity patients per day
At what point in program implementation was the program or policy evaluation conducted? The program evaluation was a continuous process that occurred at any given point the success metrics could be ascertained. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template. Furthermore, the overall success of the program was evaluated yearly, by comparing year over year metrics. This was done through a survey questionnaire to evaluate the enrollees’ diabetes self-care efficacy and knowledge.
What data was used to conduct the program or policy evaluation? The evaluation metrics were derived from documentations of the support processes including call-logs, enrollment registers and collaboratively agreed patient goals. Furthermore, the evaluation was conducted during patient education, during the completion of action plans, and during patient referrals. Patient self-efficacy and knowledge was measured by the patient’s adherence to specific behaviors such as exercise, stress management, and diet, as well as their abilities to overcome the obstacles to these desired behaviors. The self-care support program, through a survey questionnaire, also measured the patient’s ability to monitor blood-glucose levels, ability to reduce the risk of complications and ability to take medicine. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template. The evaluation also considered measures of provider guideline and behavior conformance. This entailed the provider’s mediation subscription, referrals, and diagnosis documentation. More importantly, the evaluation program relied on measures of disease control such as self-reported symptom severity, blood glucose level measures and blood glucose control measures to evaluate the program’s ability to facilitate diabetes self-care
What specific information on unintended consequences were identified? NURS 6050 Healthcare Program/Policy Evaluation Analysis Template An unintended consequence of the program was that some patients were overdependent on the call support service and could call more frequently than others. This overreliance on the call center interfered with the patient’s self-efficacy.
What stakeholders were identified in the evaluation of the program or policy? Who would benefit most from the results and reporting of the program or policy evaluation? Be specific and provide examples. Both the program’s users and builders were important stakeholders in the program evaluation. These two parties would always benefit from an ongoing program evaluation by being able to evaluate the program’s performance and operation and most importantly, whether it helps the enrollees to control diabetes. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template. Similarly, partners and sponsors of the program would benefit from the program evaluation because it helps identify whether the program achieves the purpose for which they invested in it. Establishing and maintaining a diabetes call-center self-management program is an expensive and time-consuming process. As such, the program financiers and other partners would like to know whether the program is really achieving its purpose.
Did the program or policy meet the original intent and objectives? Why or why not? NURS 6050 Healthcare Program/Policy Evaluation Analysis Template The original intent of the program was to enable diabetes patients receive support remotely through telephone calls and emails whenever they needed help or had questions. The call center managed to help on a variety of issues including what to do in case of a seizure, how to test blood sugar levels, and when to visit physician for help. Similarly, based on the program evaluation, it emerged that patients received assistance on insulin dose adjustments, had their prescription issues remotely resolved, and had their insurance authorization issues addressed. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template. The call center, through emails, also answered questions from patients who did not require immediate response.

The other indicator that the program met its original intent was the number of emergency cases that were resolved through the call center. For instance, a few patients received ambulance services when they had very low sugar levels that they could not stabilize through self-care. others also had their glucagon supply immediately replenished by just a phone call. Also, in one scenario, a patient’s insulin dosage error was resolved through a simple phone call.

Would you recommend implementing this program or policy in your place of work? Why or why not? Diabetes is a complicated medical condition that requires consistent help from both medical and non-medical caregivers. Establishing a self-management call center is a creative way of connecting diabetes patients and their family caregivers to medical professionals who can give immediate guidance and assistance regardless of the patient’s location. Therefore, a diabetes call-center program is recommendable to all diabetes patients. It provides a peace of mind to family caregivers who might want to confirm their care giving actions and to avoid any mediation errors that may risk the patient’s lives. It also provides an opportunity for clinicians to closely monitor patients’ progress. More importantly, self-management call centers provide a cheap way of managing chronic illnesses because it eliminates unnecessary hospital admission.
Identify at least two ways that you, as a nurse advocate, could become involved in evaluating a program or policy after one year of implementation. As a nurse, one can be involved in program evaluation by directly engaging with the patients to gain feedback on the programs and its impacts on their lives.

One can also be involved in the program evaluation process by joining professional bodies that support transparency and accountability in medical program evaluation processes. NURS 6050 Healthcare Program/Policy Evaluation Analysis Template

General Notes/Comments This program evaluation project achieved its objective of ensuring the self-management call-center program achieved its intended objectives.