Care Coordination Presentation Script Sample

Good afternoon ladies and gentlemen, it is a privilege to stand before you today to enlighten and share knowledge concerning care coordination and its principles. Care coordination is essential for quality patient care. According to Vimalananda et al. (2018), care coordination refers to the intentional structuring and formulation of care activities as well as distribution of relevant information among health care providers involved in patient care to ensure effective, efficient, and safe patient care.

Care Coordination Presentation Script Sample

Care coordination ensures that individual health care needs are met and integrated services provided. Nurses are central to care coordination as they cross-link patients to their primary physicians and specialists. Vimalananda et al. (2018) further elaborate on the direct proportionality between the prosperity of care coordination plans and multidisciplinary and cohesive collaborators. Consequently, this presentation will outline the principles of care coordination, approaches for collaboration, change management, ethical considerations, and policy provisions in care coordination.

Principles of Care Coordination

The principles of care coordination extensively elaborate on the crucial role of prioritizing patient and family needs for effective patient management. This is a consequence of highly variable health care needs. The core principles of care coordination include involvement of family and friends, accessibility, continuity and transition, individualization, and promotion of solutions to systemic issues under ethical guidance (Karam et al., 2021).

Access to care is paramount. Patients require to know they can access care when it is required. Subsequently, health care centers should be accessible in terms of location, transportation should be available, appointments should be available and easy to schedule, as well as the availability of specialists in the cases of referrals. The healthcare system should therefore be integrated using the available community resources to ensure equivocal accessibility by all patients.

On the other hand, the principle of involvement of family and friends focuses on the alignment of care coordination to the needs of the family and friends (Karam et al., 2021). This principle also addresses the role of friends and family in the patient’s experience. The family should be provided with accommodation, supported, have their needs recognized, and allowed to participate in decision making.

Meanwhile, individualization of care coordination ensures that the patient’s preferences, values, and expressed needs are respected through physical comfort, emotional support, and alleviation of fear and anxiety. Patients are also given the necessary dignity, autonomy, and respect for their cultural values. Finally, the principle of promotion based on ethical guidance ensures that nurses advocate for continuity of care and transition for the family in confronting and unresponsive systems through the application of vividly outlined ethical frameworks.

Strategies for Collaboration

Dear colleagues, having gone through the fundamental principles of care coordination, it is imperative that nurses familiarize themselves with approaches of enhancing collaboration between healthcare givers, patients, and their families to ensure smooth transitioning during this integrated care. First and foremost is effective communication. Care coordination involves several parties ranging from patients, their families, nurses to specialists.

It is crucial therefore that valid channels of communication are used to avoid communication setbacks which can hinder smooth transitioning of care (Goodridge et al., 2018). The healthcare providers should consistently engage private and public players such as the Centers for Medicaid and Medicare services for smooth payment applications. The second strategy is leadership and accountability.

Healthcare providers should engage patients and their families in their care along with its decision-making process to foster accountability and participation in the treatment process (Goodridge et al., 2018). As a result, the goals and roles of each part have to be determined in advance. Another strategy is the provision of culturally competent care which will be accepted and welcomed by both patients and their families. Finally, ensuring constant improvements in healthcare services based on patient education and continuous assessments of patient healthcare delivery particularly by factoring in the patient perspectives and experiences.

Aspects of Change Management

Colleagues, implementation of care coordination plan can bring change in healthcare delivery. However, the prosperity of the plan depends on careful planning and implementation according to change management aspects. For instance, during care coordination planning, all organizations and stakeholders of the care process should actively participate in the process. The team nevertheless, should have the necessary experience and training to ensure the care coordination process fully communicates the future healthcare states (Sartori et al., 2018). 

Similarly, the team including the nurses should take into account the community resources and culture to ensure that an optimal plan that is acceptable by the society is formulated. Additionally, all participants should take roles to ensure accountability (Sartori et al., 2018 Care Coordination Presentation Script Sample). Finally, the implementation of the coordination plan should be systematic utilizing appropriate strategies for continued integration of the plan.

Ethical Considerations in Care Coordination

A care coordination plan should be based on ethical principles and considerations. Numerous ethical issues and considerations are encountered in care coordination including autonomy, patient privacy and confidentiality, the transmission of illness, resource allocation, and end-of-life issues. Patient decisions must be respected although they may be overruled following impetus from the state or federal laws.

Meanwhile, patient privacy and confidentiality in regards to patient information cause a dilemma in care coordination which relies on information sharing. Transmission of illnesses on the other hand affects healthcare delivery as healthcare providers may shun away from providing individualized care due to the horror of acquisition of the communicable illness.

Equity in resource distribution presents an ethical dilemma in care coordination as the number of patients usually outweighs the resources as is the case of essential medications and organs. Lastly, end-of-life issues for terminally ill patients commonly manifests as conflict as their interest may not conform with the interests of the family. The nurses must deploy their professional code of conduct and ethics to handle these issues in care coordination.

Policy Provisions

Care coordination is influenced by several state, local, and federal government policies. Health Insurance Portability and Accountability Act (HIPAA) of 1996 ensures patients’ privacy and confidentiality are observed throughout the care coordination process. The Affordable Care Act, State Children’s Health Insurance Program, Medicaid, and Medicare services enhance the accessibility of care by bridging the gap between primary care physicians and specialists in terms of cost.

On the other hand, Department of Defense TRICARE and Veterans Health Administration participate in the construction of clinical information systems and other digital technologies that are essential in care coordination. Finally, Agency for Healthcare Research and Quality ensures that strategies for continuous improvement in patient care are formulated and implemented. Consequently, the policies should be flexible to match the dynamic healthcare environment. Similarly, nurses should participate in the formulation of these policies as they have an enormous amount of knowledge in care coordination.


In conclusion, care coordination is elemental in ensuring continuity of patient care especially in the US healthcare system. It is therefore critical to involve patients as well as their families in this process. The nurses should participate in care coordination through the formulation of policies and active participation in patient-centered care. That is the end of my today’s presentation. I want to thank each and everyone for their time, I hope that you have gained insight into care coordination.

Care Coordination Presentation Script Sample References

  • Goodridge, D., Henry, C., Watson, E., McDonald, M., Lucia New, Harrison, E. L., Scharf, M., Penz, E., Campbell, S., & Rotter, T. (2018). Structured approaches to promote patient and family engagement in treatment in acute care hospital settings: protocol for a systematic scoping review. Systematic Reviews, 7(1).
  • Karam, M., Chouinard, M.-C., Poitras, M.-E., Couturier, Y., Vedel, I., Grgurevic, N., & Hudon, C. (2021). Nursing care coordination for patients with complex needs in primary healthcare: A scoping review. International Journal of Integrated Care, 21(1), 16.
  • Sartori, R., Costantini, A., Ceschi, A., & Tommasi, F. (2018). How do you manage change in organizations? Training, development, innovation, and their relationships. Frontiers in Psychology, 9, 313.
  • Vimalananda, V. G., Dvorin, K., Fincke, B. G., Tardiff, N., & Bokhour, B. G. (2018). Patient, primary care provider, and specialist perspectives on specialty care coordination in an integrated health care system. The Journal of Ambulatory Care Management, 41(1), 15–24.